background information

• In 2007 Loop was contracted to migrate desktop fleet from Windows 2000 to Windows XP SP2

CDS facts

• High security downtown facility — Loop technicians required to pass police security checks
• 300+ desktop computer systems
• 50+ company supplied home systems
• 200+ applications
• Down time was not an option

Loop core responsibilities at CDS

• Build a Windows XP SP2 desktop image
• Package, test and deploy said image to corporate systems

contract highlights

• Built a new desktop image from ground up
• Ran application compatibility tests and pilot rollouts
• Staged evening and weekend rollout for minimal impact on users